Message Us
Product & fit
Are your bags waterproof?
Our backpacks are water resistant, not waterproof. Our fabrics all come with a layer of Durable Water Repellent (DWR), and will handle splashes and brief periods light rain.
However, like most zipped backpacks, our backpacks are not waterproof: water can eventually seep in in prolonged exposure, so  to protect your bag in for longer exposure or in heavy rain, we recommend adding a raincover for enhanced protection.
Whatâs the best way to clean my bag?
Spot cleaning with mild detergent a cloth.Â
Please note the Durable Water Repellent coating may rub off with time. We recommend reapplying a DWR coating to maintain best water resistance.
My bag is really dirty â what should I do here?
Remove the insert by lifting the velcro strap. Hand wash and air dry. Do not machine wash.
Please note the Durable Water Repellent coating may rub off with heavy washing. We recommend reapplying a coating after to keep water resistance.
Can I remove the foam insert?
You sure can. The foam insert adds firmness to the structure and we recommend keeping it on. To remove it, lift the velcro area and slide the foam out, and refasten the velcro tab.
Whatâs new?
Weâre working on new products, add ons, and new colors. Be the first to know by joining our email list! Sign up in the footer at the bottom of this page.
What materials are your bags made of?
We work with a variety of technical materials designed for durability and versatility. Learn more on our Materials Page
Orders / Shipping
How do I place an order?
In our Product page, first select your shipping location "USA" or "WORLD".
"USA" - Ships from our warehouse in New Jersey and only ships to addresses in the United States.
"WORLD" - Ships from our warehouse in Hong Kong and services to most countries depending on route availability.
For customers shipping to Japan, please visit ablecarry.jp.
*Product pages without the option for shipping locations means we will ship from our Hong Kong warehouse.
Then select the color you want and click âadd to cartâ. Then proceed to checkout. Shipping options and costs are provided after you enter your shipping details.
If youâre unsure you can message us at support@ablecarry.com, or drop us a line in the messenger at the corner of this page.
What payment methods do you accept?
Our secure payment processing is powered by Stripe, an industry leader in online payments. Most major Credit Cards are accepted.
Paypal and Apple Pay are also accepted and can be also selected at checkout.
I've placed an order, now what?
We usually ship out within 1-2 business days. Weâll send you a tracking number once itâs shipped out. From there, sit tight! Itâs on the way. Weâll get in touch with any important updates.
What if I want to change or cancel my order?
We aim to ship out as soon as possible. Please make any changes as soon as possible by emailing support@ablecarry.com with your order details and modification requests. Once weâve shipped out, products will be subject to our Return Policy.
Where do you ship to?
We ship to most places! Just choose your location at checkout. Reach out to support@ablecarry.com if you don't see your country.
How much is shipping?
We offer a flat rate shipping to most countries.
Shipping costs and options will be available at checkout.
How long will shipping take?
Depending on your location, orders should arrive between 2-14 business days.
Are Tax & Custom Fees covered?
Depending on your location, you may be charged an additional custom fees or sales tax by your respective country.Â
We cannot mark orders as gifts or lower the invoice sales value.
Do you have any physical stores?
We have select partner stockists in certain countries. Our stockist list is here.
Want to see Able Carry products in your country? Let us know at support@ablecarry.com. Weâll let you know as soon as weâre there.
Returns / Exchanges
Thereâs an issue with my bag, can I repair it?
Email us at support@ablecarry.com with your order number and photos of the issue. Weâll sort you out as best as we can.
What's your Warranty Policy?
Our Warranty covers workmanship defects to our products for life. Normal wear and tear, modified bags and other user-damage cannot be covered. If you have a problem with your bag, send us an email at support@ablecarry.com and we'll sort you out.
To view the full terms click here.
Whatâs your 14 Day Trial Policy?
Our 14 Day Trial starts from delivery date. Try out the bag (keep the packaging), and put it through its paces. If it's working out for you, great!
If it's not a good fit for you? No problem â get in touch to support@ablecarry.com with your order number, and weâll take it from there.Â
A few things to note:
⢠Returned items must come with original packaging.
â˘Â Return shipping is the buyers responsibility.
â˘Â Easy returns is available for Hong Kong, USA, Japan, Germany, UK, Taiwan, Korea, Canada â can be sent at your cost to a local forwarding address.
How do I make a return or exchange?
You can return your backpack any time within 14 days of receipt.Â
Email us at support@ablecarry.com with your order number to start the process. From there, weâll send instructions on where to send the bag.
A few things to note:
â˘Â Only Backpacks may be returned.
⢠Returned items must come with original packaging.
When can I expect my refund?
Once weâve received a return with no issues, weâll process your refund to your original payment method. This process can take up to 30 days.